Horrible experience with Sergio who in my experience has EXTREMELY poor, really cold interactions with customers (can't call it 'customer service skills'!). Phoned Thai Gallery 12.3.21 after ordering our takeaway online to ask why - after hubby & I generously added a 'tip' to our takeaway order - our bill included a £5 delivery charge? This despite their booking procedure stating if we ordered more than £20 delivery was free. Sergio promised to speak to the manager (who my husband has known for very many years but we didn't say so) and Sergio said we would receive a phone call re "what could be done". When we did not get the promised phone call, I phoned Thai Gallery and Sergio answered. His cold, unconcerned - it's your problem not ours - attitude shocked me. SHAME ON YOU THAI GALLERY THAT SERGIO'S FAR FROM 'CUSTOMER SERVICE' IS WHAT YOU HAVE CHOSEN AS YOUR FRONT OF HOUSE! BTW: We stopped dining with Thai Gallery years ago when too many tables were crammed in to your restaurant to be comfortable for us. With crazy covid restrictions takeaways, we thought we could get the best of both worlds and order a Thai takeaway. However, clearly, if Sergio truly represents Thai Gallery, this restaurant has little care for their existing or potential customers. As such they do not deserve to succeed at the expense of the many others that do - and go our of their way in this respect. Guess who we'll choose in future? Certainly not Thai Gallery!!!
Thanks for a wonderful meal. Great menu. Faultless service
Delicious meal and great service - up there with the very best Thai meals
My husband ordered our usual from here and it was the worst! We're no strangers to the Thai Gallery, we eat here regularly and love the usual superior taste to the food but on this occasion the food was quite frankly awful. We ordered a 1 x Thai Green Curry, 1 x Chicken in Cashews, 1 x Chicken in Oyster Sauce with 3 x Fragrant Rice and noodles last week Thursday and we were so disappointed. The chicken in the Thai Green Curry was tough and flavourless, the portions were absolutely tiny, we have always shared a portion between us but there was barely enough for two portions, the portion sizes were that meagre. Finally, the cost of the meals came to £52.73 incl. delivery, which was extortionate for what we got. It goes without saying that the portions were reduced and the cost increased to recoup losses caused by the pandemic but you shouldn't do this to your loyal customers. Needless to say, we're unlikely to order or go back to dine there again.
We ordered from Thai Gallery last night, we thought we ordered a lot, but when it turned up, it was very disappointing. The food was in super thin boxes. This costs us £65! Absolute rip off. You can dine like a king for £65, but this was taking the mick.
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